Karat Jewelry Refunds & Returns Policy
1. All Sales Are Final
At Karat Jewelry, we take pride in offering high-quality 14K & 18K gold jewelry. Due to the nature of fine jewelry and hygiene standards, all sales are final, and we do not accept returns or exchanges. Please review your order carefully before completing your purchase.
2. Damaged or Defective Items
If your item arrives damaged or defective, we are happy to assist you. Please follow these steps:
- Contact us within 48 hours of delivery at info@karatjewelry1418.com.
- Provide your order number, clear photos of the item, and a description of the issue.
- Our team will review your request and determine if a replacement or store credit is applicable.
3. Order Cancellations
- Orders can only be canceled within 24 hours of purchase.
- Once an order has been processed or shipped, it cannot be canceled or modified.
4. Incorrect or Missing Items
If you receive the wrong item or an item is missing from your order, please contact us within 48 hours of delivery at info@karatjewelry1418.com so we can resolve the issue.
5. Warranty & Authenticity
- We guarantee that all our jewelry is made of real 14K & 18K gold.
- We are not responsible for damage caused by improper handling, exposure to chemicals, or wear and tear over time.
6. Contact Us
For any concerns regarding your purchase, please reach out to us at:
📧
info@karatjewelry1418.com
Thank you for shopping with Karat Jewelry! 💎✨